Refund policy

Last updated: October 19, 2026

Returns

We want you to love every CLASSIC NINE piece. If you're not completely satisfied, we're happy to accept returns under the following conditions.

Items must be returned within 14 days of the delivery date, unused, unworn, and in the same condition that you received them, with all original packaging and tags intact. We not accept any item has been used, abused, damaged, or handled more than necessary.

Restocking Fee

All approved returns are subject to a restocking fee of 10% of the item's original purchase price, which will be deducted from your refund. This fee covers the inspection, repackaging, and processing of returned merchandise. We take great care to ensure every CLASSIC NINE piece reaches you in pristine condition, and we appreciate your understanding as we maintain those same standards for returned items.

How to Start a Return

To start a return, log into your account, find your order, and click "Request return." Once approved, you'll receive a return shipping label by email. Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and Non-Returnable Items

Final sale items are non-returnable. Some items may not be eligible for return, as stated on the product listing or at the time of purchase. Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about an exchange, or report damaged items, please contact us at hello@classicnine.com.